產品保養服務之條款及細則：
本公司向各直接客戶保證在此保用證所列明之產品機件及性能完善，並提供3年保用期內免費保用服務，保用細則如下︰
(1) 購買日期起之保用期內，客戶可享有免費上門維修服務。除機殼、玻璃面板及附件外，其他機件如有損壞或發生故障，經本公司技術人員證實故障屬正常使用下發生，可獲免費更換零件服務。
(2) 下列情況下，本保用證將自動失效︰
• 產品曾被未獲本公司授權的人士維修或改裝。
• 產品曾因錯誤操作、疏忽使用、意外事件及天然災害而引致。
• 因電壓不正常導致機件操作失靈。
• 產品不按原廠提供之安裝指示安裝。
• 產品機身號碼曾被轉換、塗改或除去。
(3) 一切維修服務只在安全工作環境下方可提供。
(4) 此保用證提供之服務並不包括產品機殼及非功能性零件等項目。
(5) 本公司將不負責任何由於產品損壞而直接或間接招致之損失。
(6) 若需上門維修服務之離島及偏遠地區客戶，須付本公司所訂之出勤附加費。
(7) 請妥善保存此保用證，並於維修時出示本保用證及正式購機發票予本公司技術人員查閱。
(8) 本保用證只在香港有效。
(9) 如本規範之中英文版本有差異時，應以中文為準。

This is to certify that the GARWOODS product identified on this warranty card is free of defect in materials and workmanship. We guarantee to the end-user two-year free services subject to the terms and conditions listed below.

(1) We provide free maintenance service for two year commencing from the date of original purchase. During the warranty period, for any defect in the judgment of our technician, caused under normal use, we are responsible for repairing and replacing parts free of charge (excluding body, glass panel, light-bulb and accessories). Any defective parts which have been replaced, shall become the company’s property.
(2) This warranty is invalid in the following cases:
• Product has been tampered with or subjected to repair or modification by any other person not authorized by our company.
• The product has been damaged through misuse, negligence, accident or natural calamities.
• The product has become malfunction as caused by power interruption or abnormal voltage input.
• Fail to follow the installation instructions provided.
• The serial number has been altered, effaced and/or removed.
(3) The service will only be provided under safe condition and circumstance.
(4) This warranty does not cover the body of product and non-function parts and accessories.
(5) The Company will not be liable for any loss direct or indirectly caused from breakdown of the product.
(6) This warranty is only applicable in Hong Kong.
(7) For outlaying islands or remote area services, a travelling surcharge will be levied and in case workshop service is needed, the client will be responsible for transporting the product to and from our service centre.
(8) Please keep and present this warranty card together with the official purchase invoice to our technician for inspection during each service.
(9) In case there is any inconsistency or conflict between the English version and Chinese version of the terms, the Chinese version shall prevail.

產品保養服務之條款及細則
(特定產品：EC-2968、EC-2969、EC-2978及EC-2989)
(生效日期由2024年4月1日開始)
本公司向各直接客戶保證在此保用證所列明之產品機件及性能完善，並提供5年保用期內免費保用服務，保用細則如下︰
(1) 購買日期起之保用期內，客戶可享有免費上門維修服務。除機殼、玻璃面板及附件外，其他機件如有損壞或發生故障，經本公司技術人員證實故障屬正常使用下發生，可獲免費更換零件服務。
(2) 下列情況下，本保用證將自動失效︰
• 產品曾被未獲本公司授權的人士維修或改裝。
• 產品曾因錯誤操作、疏忽使用、意外事件及天然災害而引致。
• 因電壓不正常導致機件操作失靈。
• 產品不按原廠提供之安裝指示安裝。
• 產品機身號碼曾被轉換、塗改或除去。
(3) 一切維修服務只在安全工作環境下方可提供。
(4) 此保用證提供之服務並不包括產品機殼及非功能性零件等項目。
(5) 本公司將不負責任何由於產品損壞而直接或間接招致之損失。
(6) 若需上門維修服務之離島及偏遠地區客戶，須付本公司所訂之出勤附加費。
(7) 請妥善保存此保用證，並於維修時出示本保用證及正式購機發票予本公司技術人員查閱。
(8) 本保用證只在香港有效。
(9) 如本規範之中英文版本有差異時，應以中文為準。

Teams & Conditions Of Product Warranty Service

(Appointed products: EC-2968/EC-2969/EC-2978 & EC-2989)

(With effective from 01/04/2024)

This is to certify that the GARWOODS product identified on this warranty card is free of defect in materials and workmanship. We guarantee to the end-user Five-year free services subject to the terms and conditions listed below.

(1) We provide free maintenance service commencing from the date of original purchase. During the warranty period, for any defect in the judgment of our technician, caused under normal use, we are responsible for repairing and replacing parts free of charge (excluding body, glass panel, and accessories). Any defective parts which have been replaced, shall become the company’s property.
(2) This warranty is invalid in the following cases:
• Product has been tampered with or subjected to repair or modification by any other person not authorized by our company.
• The product has been damaged through misuse, negligence, accident or natural calamities.
• The product has become malfunction as caused by power interruption or abnormal voltage input.
• Fail to follow the installation instructions provided.
• The serial number has been altered, effaced and/or removed.
(3) The service will only be provided under safe condition and circumstance.
(4) This warranty does not cover the body of product and non-function parts and accessories.
(5) The Company will not be liable for any loss direct or indirectly caused from breakdown of the product.
(6) For outlaying islands or remote area services, a travelling surcharge will be levied.
(7) Please keep and present this warranty card together with the official purchase invoice to our technician for inspection during each service.
(8) This warranty is only applicable in Hong Kong.
(9) In case there is any inconsistency or conflict between the English version and Chinese version of the terms, the Chinese version shall prevail.

產品保養服務之條款及細則 (座檯式專業篜焗爐)：
本公司向各直接客戶保證在此保用證所列明之產品機件及性能完善，並提供1年免費產品上門收送保用服務，保用細則如下︰
(1) 購買日期起之保用期內，客戶可享有免費維修服務。除機殼、玻璃面板及附件外，其他機件如有損壞或發生故障，經本公司技術人員證實故障屬正常使用下發生，可獲免費更換零件服務。
(2) 保用期內之維修服務，本公司將為客戶提供免費產品上門收送服務至本公司服務中心，並於維修後送回給客戶：
• 客戶地址與保養登記地址必需相符。
• 產品於上門收送服務時，客戶需自行將產品電源接駁插頭拔掉及插回。
• 偏遠地區客戶須繳付偏遠地區運輸附加費。
• 上門收送服務不包括上落樓梯附加費。
• 離島客戶須負責將產品自行送至本公司服務中心及於維修後取回。
(3) 下列情況下，本保用證將自動失效︰
• 產品曾被未獲本公司授權的人士維修或改裝。
• 產品曾因錯誤操作、疏忽使用、意外事件及天然災害而引致。
• 因電壓不正常導致機件操作失靈。
• 產品不按原廠提供之安裝指示安裝。
• 產品機身號碼曾被轉換、塗改或除去。
(4) 此保用證提供之服務並不包括產品機殼及非功能性零件等項目。
(5) 本公司將不負責任何由於產品損壞而直接或間接招致之損失。
(6) 請妥善保存此保用證，並於維修前出示本保用證及正式購機發票予本公司職員查閱。
(7) 本保用證只在香港有效。
(8) 如本規範之中英文版本有差異時，應以中文為準。

This is to certify that the GARWOODS product identified on this warranty card is free of defect in materials and workmanship. We guarantee to the end-user two-year free services subject to the terms and conditions listed below.

(1) During the warranty period starting from the date of purchase, customers can enjoy free maintenance services. In addition to the casing, glass panel and accessories, if other mechanical parts are damaged or malfunctioning, and the company's technical staff confirms that the malfunction occurs under normal use, free replacement parts service will be provided.
(2) For maintenance services within the warranty period, our company will provide customers with free door-to-door delivery service of products to our service center, and return them to customers after repair:
• The customer's address must match the maintenance registration address.
• When the product is delivered to your door, customers need to unplug and plug in the power plug of the product themselves.
• Customers in remote areas are required to pay a remote area transportation surcharge.
• Door-to-door delivery service does not include stair climbing surcharge.
• Customers on outlying islands are responsible for sending the product to our company's service center and picking it up after repair.
(3) This warranty will automatically become invalid under the following circumstances:
• The product has been repaired or modified by persons not authorized by the company.
• The product has been damaged by incorrect operation, negligent use, accidents and natural disasters.
• Mechanical operation failure due to abnormal voltage.
• The product is not installed according to the installation instructions provided by the original manufacturer.
• The product serial number has been converted, altered or removed.
(4) The services provided by this warranty do not include items such as product casings and non-functional parts.
(5) Our company will not be responsible for any direct or indirect losses caused by product damage.
(6) Please keep this warranty certificate properly and present this warranty certificate and the official purchase invoice to our company staff for review before repair.
(7) This warranty is only valid in Hong Kong.
(8) If there is any discrepancy between the Chinese and English versions of this specification, the Chinese version shall prevail.